Technical Support Engineer • Mid-Level

Who you are

You are a responsible and motivated individual with a passion for technology and customer service. You thrive in a collaborative environment and are eager to learn about identity security solutions. Your ability to communicate effectively with customers and technical teams sets you apart. You understand the importance of security in today's digital landscape and are committed to helping organizations protect their identities.

You have experience in technical support or a related field, where you've developed strong problem-solving skills. You are comfortable working with various technologies and can quickly adapt to new tools and platforms. Your attention to detail ensures that you provide accurate and timely support to customers, helping them navigate any challenges they face.

What you'll do

As a Technical Support Engineer II at Delinea, you will be part of a global technical support team dedicated to delivering exceptional service to our customers. You will assist clients in understanding and utilizing our cloud-native Identity Security Platform, addressing their inquiries and troubleshooting issues as they arise. Your role will involve collaborating with engineering teams to escalate and resolve complex technical problems, ensuring that our customers receive the best possible experience.

You will also contribute to the development of support documentation and resources, helping to streamline processes and improve efficiency within the team. Your insights will play a crucial role in enhancing our product offerings and customer satisfaction. You will engage with customers to gather feedback and identify areas for improvement, fostering a culture of continuous learning and growth.

What we offer

At Delinea, we value diversity, innovation, and a culture of respect and fairness. You will join a passionate team that is committed to making the world a safer and more secure place. We offer competitive compensation and opportunities for professional development, allowing you to grow your skills and advance your career in the cybersecurity field. Join us in our mission to empower organizations to govern their interactions securely and efficiently.