Technical Support Engineer • Mid-Level

Who you are

You have a solid background in technical support, ideally with experience in identity security or related fields. You are responsible and motivated, with a passion for helping customers resolve their technical issues effectively. Your communication skills are excellent, allowing you to convey complex technical information clearly and concisely. You thrive in a collaborative environment and enjoy working with diverse teams to achieve common goals. You are adaptable and can handle multiple tasks while maintaining a high level of service quality. You understand the importance of customer satisfaction and are committed to providing timely and effective solutions.

What you'll do

As a Technical Support Engineer II at Delinea, you will be responsible for providing exceptional support to our customers, ensuring they can effectively utilize our identity security platform. You will troubleshoot and resolve technical issues, guiding customers through complex scenarios and providing clear instructions. You will collaborate with engineering and product teams to escalate issues and contribute to product improvements based on customer feedback. Your role will involve documenting support processes and solutions to enhance our knowledge base, ensuring that both customers and team members have access to valuable resources. You will also participate in training sessions to stay updated on product features and industry trends, enabling you to provide the best possible support.

What we offer

At Delinea, we offer a dynamic work environment where you can grow your skills and advance your career. You will be part of a global team that values diversity and innovation, working together to make the world a safer place. We provide competitive compensation and benefits, along with opportunities for professional development. Join us in our mission to secure identities and empower organizations worldwide.