Technical Support Engineer • Mid-Level

Who you are

You have a strong background in technical support, ideally with experience in identity security or related fields. You are motivated and responsible, with a passion for helping customers resolve their issues effectively. Your communication skills are excellent, allowing you to convey complex technical information clearly and concisely. You thrive in a collaborative environment and are eager to learn and grow within the company. You understand the importance of security in today's digital landscape and are committed to providing top-notch support to ensure customer satisfaction.

What you'll do

As a Technical Support Engineer II at Delinea, you will be part of the Global Technical Support team, where you will provide assistance to customers using our Identity Security Platform. Your role will involve troubleshooting technical issues, guiding customers through the setup and configuration of our solutions, and ensuring they receive the best possible experience. You will collaborate with engineering teams to escalate and resolve complex issues, contributing to product improvements based on customer feedback. Your expertise will help customers navigate the challenges of identity security, ensuring they can effectively manage their identities and access controls.

What we offer

Delinea offers a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with cutting-edge technology in the identity security space, contributing to a mission that makes the world a safer place. We value diversity and encourage you to apply even if your experience doesn't match every requirement. Our team is dedicated to your professional growth, providing resources and support to help you succeed in your role.