Technical Support Engineer • Mid-Level

Who you are

You have a solid background in technical support, ideally with experience in identity security or related fields. You are responsible and motivated, with a passion for helping customers resolve their technical issues effectively. You possess excellent communication skills, enabling you to convey complex technical information in a clear and concise manner. You thrive in a collaborative environment and are eager to work with a global team to enhance customer satisfaction. You are adaptable and willing to learn new technologies and processes to improve your support capabilities.

Desirable

Experience with cloud-native platforms or identity security solutions is a plus. Familiarity with AI technologies and their application in security contexts will be beneficial. You may also have a background in IT support or customer service roles, which will help you excel in this position.

What you'll do

As a Technical Support Engineer II at Delinea, you will be part of the Global Technical Support team, providing exceptional support to our customers. You will troubleshoot and resolve technical issues related to our identity security platform, ensuring that customers can effectively manage their identity governance. You will collaborate with engineering teams to escalate and resolve complex issues, contributing to product improvements based on customer feedback. Your role will involve documenting support processes and solutions to enhance the knowledge base for future reference. You will also engage with customers to understand their needs and provide guidance on best practices for using our platform.

What we offer

Delinea offers a dynamic work environment where you can grow your skills and advance your career in technical support. You will be part of a diverse and inclusive team that values innovation and respect. We provide opportunities for professional development and encourage you to take on new challenges. Our commitment to work-life balance means you can enjoy the flexibility of a remote work setup while contributing to a mission-driven organization focused on making the world a safer place.