Customer Success Manager • Mid-Level

Who you are

As a Customer Success Manager, you have a knack for building relationships and understanding customer needs. You are resourceful and persuasive, effectively demonstrating how customers can derive maximum value from Beekeeper's offerings. Your experience in managing customer portfolios allows you to prioritize effectively and drive customer satisfaction. You thrive in collaborative environments, working closely with various stakeholders including VPs and Directors across different departments such as HR, IT, and Operations. You are passionate about customer success and are committed to ensuring that your customers achieve their strategic goals.

What you'll do

In this role, you will own and manage a portfolio of Mid Market customers, focusing on their overall success post-implementation. You will partner with customers to build and execute success plans, ensuring they meet their desired business outcomes. Your responsibilities will include driving customer adoption, retention, and expansion, while also being the voice of your customers within the organization. You will leverage data to identify which customers to prioritize and proactively engage with them to address any issues. Collaborating closely with your Account Manager counterpart, you will develop joint success plans and identify opportunities for growth within your customer base. You will also drive accountability for deliverables, ensuring that both internal teams and customer teams are aligned and working towards common goals.

What we offer

Beekeeper offers a hybrid work model, allowing you to work 2 to 3 days in the office. You will enjoy 25 days of annual leave and have access to a pension scheme with multiple options. The company fosters a culture of inclusivity and diversity, encouraging applications from candidates of all backgrounds. You will also have opportunities for team celebrations and afterworks, creating a vibrant workplace atmosphere.