Customer Support • Entry-Level

Who you are

You are a dedicated individual with a passion for helping others and a knack for problem-solving. You thrive in a customer-focused environment and enjoy engaging with clients to ensure their success. Your communication skills are top-notch, allowing you to convey technical information clearly and effectively. You are adaptable and can handle a variety of customer inquiries with ease, ensuring that each interaction leaves a positive impression. You understand the importance of customer satisfaction and are committed to creating lifelong promoters of the BigCommerce brand.

What you'll do

As a Technical Customer Service Representative, you will provide outstanding support to our customers through phone, email, and chat. You will be responsible for troubleshooting technical issues and guiding merchants through the various features of our platform. Your role will involve developing solutions and utilizing standard operating procedures to enhance customer satisfaction. You will work in a fast-paced environment, managing up to 7.5 hours of talk/chat time each day, ensuring that every customer receives the attention they deserve. You will also collaborate with other team members to continuously improve our support processes and contribute to the overall success of our Customer Success Services team.

What we offer

At BigCommerce, we are committed to providing our employees with an incredible experience as we grow. We offer a supportive work environment where you can develop your skills and advance your career. Our culture is built on collaboration and innovation, and we encourage you to apply even if your experience doesn't match every requirement. Join us in redefining the eCommerce industry and help our merchants succeed in their growth journeys.