Sales Operations • Mid-Level

Who you are

You have a strong background in sales operations, with a focus on designing and implementing processes that drive efficiency and effectiveness across teams. Your operational experience is complemented by a keen business acumen, allowing you to critically examine existing processes and identify areas for improvement. You thrive in collaborative environments, working closely with departmental leaders to ensure that processes are not only designed but also adopted effectively across the organization.

You are adept at analyzing data and metrics to inform decision-making and process design. Your ability to communicate effectively with various stakeholders ensures that you can gather insights and feedback that will help refine operations. You understand the importance of scalability in processes, especially in a fast-growing company like BigCommerce, and you are committed to creating solutions that can adapt as the business evolves.

Desirable

Experience in the e-commerce industry or with SaaS platforms would be a plus, as it would provide you with a deeper understanding of the unique challenges and opportunities in this space. Familiarity with tools and technologies that support sales operations, such as CRM systems, would enhance your ability to drive results in this role.

What you'll do

As the Manager of Sales Operations, you will be responsible for designing and implementing processes that enable efficiency and effectiveness of go-to-market functions across multiple business teams. You will collaborate closely with departmental operations leaders to critically examine existing business processes and interface points between teams. Your role will involve identifying where mature processes do not exist or have proven unsuccessful, and you will take the lead in designing, testing, implementing, and driving the adoption of stable processes that will scale with BigCommerce's growth.

You will analyze operational data to identify trends and insights that can inform process improvements. Your ability to communicate effectively with various stakeholders will be crucial as you gather feedback and ensure that new processes are understood and embraced by all teams involved. You will also play a key role in training and supporting team members as they adapt to new processes, ensuring a smooth transition and ongoing success.

What we offer

BigCommerce offers a dynamic work environment where you can grow your career while contributing to a mission that empowers merchants to succeed. You will be part of a team that values innovation and collaboration, and you will have the opportunity to make a significant impact on the company's operations. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives to drive success.