Technical Support Engineer • Mid-Level

Who you are

You have experience in technical support, ideally with a focus on complex troubleshooting and backend systems. Your expertise in Java and Spring Boot allows you to understand the intricacies of microservices and APIs, making you a valuable asset in resolving technical issues. You are comfortable working with blockchain technologies and have a keen interest in the cryptocurrency ecosystem. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart, as you can bridge the gap between users and development teams. You thrive in collaborative environments and are eager to contribute to a team that is at the forefront of the blockchain revolution. We encourage you to apply even if your experience doesn't match every requirement.

What you'll do

As a Technical Support Engineer at Binance, you will be responsible for resolving complex technical issues that arise from our diverse range of digital asset products. You will work closely with backend development teams to troubleshoot and identify the root causes of problems, ensuring that our systems operate smoothly and efficiently. Your role will involve expert-level troubleshooting, where you will analyze issues and provide solutions that enhance user experience. Additionally, you will have opportunities to engage in backend tasks, contributing to the development and maintenance of our Java and Spring Boot microservices. You will also be involved in API integrations and will leverage your knowledge of blockchain technologies to support our innovative offerings. Your contributions will directly impact the quality of service we provide to our users, helping to maintain Binance's reputation as a leader in the cryptocurrency exchange space.

What we offer

At Binance, you will be part of a dynamic team that is dedicated to building an inclusive financial ecosystem. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to work in a fast-paced environment where your skills will be challenged and your contributions recognized. Our culture promotes collaboration and innovation, allowing you to make a meaningful impact in the blockchain industry. Join us in advancing the freedom of money and improving financial access for people around the world.