Customer Success • Senior

Who you are

You have a strong background in the B2B sector, particularly in industries such as industrial, manufacturing, logistics, distribution, agriculture, transportation, or automotive. As a Senior Director, Client Service, you possess strategic thinking skills and have a proven track record of managing client relationships effectively. You thrive in an autonomous role, taking ownership of your book of business and driving growth through strong leadership.

Your experience includes leading teams and fostering client relationships that result in business success. You understand the nuances of the B2B landscape and can navigate complex client needs with ease. You are adept at developing strategies that align with client goals and drive mutual success.

What you'll do

In this role, you will report directly to the VP of Client Service and will be responsible for managing a diverse portfolio of clients. You will develop and implement strategies to enhance client satisfaction and drive business growth. Your leadership will be crucial in building strong relationships with clients, ensuring their needs are met, and identifying opportunities for expansion.

You will work closely with cross-functional teams to align client objectives with company capabilities, ensuring that all client interactions are positive and productive. Your strategic insights will help shape the direction of client service initiatives, and you will play a key role in mentoring and developing your team to achieve their best performance.

What we offer

Bounteous offers a collaborative work environment where your contributions will directly impact client success and company growth. You will have the opportunity to work with a talented team and engage with clients across various industries, making a significant difference in their operations. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.