About Box
Secure content management for modern enterprises
Key Highlights
- Over 100,000 enterprise customers including IBM & Microsoft
- Headquartered in Redwood City, CA with 1,000+ employees
- 100% paid maternity leave for 20 weeks, 12 weeks for paternity
- Flexible hybrid work model with generous PTO policies
Box, headquartered in Redwood City, CA, is a leading cloud content management platform that enables secure collaboration and data sharing for enterprises. Trusted by over 100,000 businesses, including IBM and Microsoft, Box is at the forefront of the shift to cloud computing, recently partnering wit...
🎁 Benefits
Box offers a flexible hybrid work model, sign-on RSUs, and an employee stock purchase plan for discounted stock. Employees enjoy generous parental lea...
🌟 Culture
Box fosters a culture focused on innovation and collaboration, leveraging partnerships with major tech companies to enhance its offerings. The company...
Skills & Technologies
Overview
Box is seeking a Customer Success Manager to enhance customer satisfaction and retention. You'll build strong relationships with enterprise clients and leverage your knowledge of Box products. This role requires 3+ years of account management experience.
Job Description
Who you are
You have over 3 years of experience in account management within the IT industry, demonstrating your ability to build strong relationships with customers and enhance their satisfaction with Box's offerings. You are skilled at engaging with multiple clients, ensuring that their needs are met and their trust in Box is solidified. Your technical knowledge allows you to address customer inquiries effectively, providing them with the information they need to maximize their use of Box's services. You bring innovative ideas and energy to the team, contributing to a collaborative environment. Experience in consulting or marketing is a plus, as is familiarity with Salesforce, Zendesk, or other SaaS tools. Proficiency in English is also beneficial for communication with headquarters.
What you'll do
As a Customer Success Manager at Box, you will manage all post-sales activities for top-tier and enterprise clients, ensuring they receive the highest level of service and support. You will develop a deep understanding of Box products, enabling you to explain features and functionalities that best meet the business needs of your clients. Your role will involve planning and executing onboarding, change management, and adoption strategies to enhance customer engagement. You will conduct regular meetings and strategic reviews, including quarterly health checks, to improve retention rates and proactively manage churn risks. Collaborating with sales and professional services, you will create plans to integrate Box into each client's core architecture. You will also work closely with product and engineering teams to identify and follow up on feature requests and bugs, acting as the voice of the customer within the organization.
What we offer
At Box, you will be part of a rapidly growing team that values diversity and inclusion. We provide a supportive environment where you can thrive and contribute to the digital transformation of our clients. You will have the opportunity to work with a wide range of clients, including Fortune 500 companies, and play a crucial role in their success. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate. Join us in powering how the world works together.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Box.
Similar Jobs You Might Like
Based on your interests and this role
Customer Success Manager
Box is hiring a Customer Success Manager to build strong relationships with top enterprise clients and enhance customer satisfaction. You'll leverage your account management experience and technical knowledge to drive customer engagement and retention in Japan.
Customer Success Manager
Nintex is hiring a Customer Success Manager to drive product adoption and maximize customer value. You'll manage customer health and engagement while collaborating cross-functionally to ensure successful execution of success plans. This role requires strong interpersonal skills and a focus on customer satisfaction.
Customer Success Manager
WalkMe is hiring a Customer Success Manager to engage and retain customers while driving renewals and expansion opportunities. You'll work closely with clients to enhance their experience with WalkMe's digital adoption platform. This role requires experience in customer success management.
Customer Success Manager
Kpler is seeking a Customer Success Manager to help clients navigate complex markets in commodities, energy, and maritime sectors. You'll leverage global trade information to empower organizations in making informed decisions. This role requires strong communication and problem-solving skills.
Customer Success Manager
Sweep is seeking a Senior Customer Success Manager to manage relationships with enterprise accounts and ensure successful integration into Salesforce. This role requires 5+ years of experience in Customer Success or Salesforce consulting.