About Box
Secure content management for modern enterprises
Key Highlights
- Over 100,000 enterprise customers including IBM & Microsoft
- Headquartered in Redwood City, CA with 1,000+ employees
- 100% paid maternity leave for 20 weeks, 12 weeks for paternity
- Flexible hybrid work model with generous PTO policies
Box, headquartered in Redwood City, CA, is a leading cloud content management platform that enables secure collaboration and data sharing for enterprises. Trusted by over 100,000 businesses, including IBM and Microsoft, Box is at the forefront of the shift to cloud computing, recently partnering wit...
🎁 Benefits
Box offers a flexible hybrid work model, sign-on RSUs, and an employee stock purchase plan for discounted stock. Employees enjoy generous parental lea...
🌟 Culture
Box fosters a culture focused on innovation and collaboration, leveraging partnerships with major tech companies to enhance its offerings. The company...
Skills & Technologies
Overview
Box is hiring a Customer Success Manager to build strong relationships with top enterprise clients and enhance customer satisfaction. You'll leverage your account management experience and technical knowledge to drive customer engagement and retention in Japan.
Job Description
Who you are
You have over 3 years of experience in account management within the IT industry, demonstrating your ability to closely collaborate with customers and enhance their satisfaction with Box's offerings. You excel in building strong relationships, not just with individual clients but across multiple accounts, ensuring a broad impact on customer engagement. Your basic technical knowledge allows you to effectively respond to customer inquiries and provide insightful solutions. You bring fresh ideas and energy to the team, thriving in a collaborative environment. Experience in consulting or marketing is a plus, as is familiarity with Salesforce, Zendesk, or other SaaS tools. Proficiency in English is advantageous for communication with headquarters.
What you'll do
In this role, you will manage all post-sales activities for Box's top and enterprise customers, ensuring they receive the highest level of service and support. You will develop a deep understanding of Box's products to explain the features that best meet your customers' business needs. Your responsibilities will include planning and executing onboarding, change management, and utilization strategies to enhance customer engagement. You will conduct regular meetings and strategic reviews, including quarterly health checks, to improve retention rates and proactively manage churn risks. Collaborating with sales and professional services, you will strategize to integrate Box into each customer's core architecture. Additionally, you will work closely with product and engineering teams to identify and follow up on feature requests and bugs, acting as the voice of the customer within the organization.
What we offer
At Box, you will be part of a rapidly growing team that values diversity and inclusion. We encourage you to apply even if you don't meet every requirement. Our culture promotes collaboration and innovation, providing you with opportunities to grow and develop your skills in a supportive environment. You will have the chance to work with a variety of clients, including Fortune 500 companies, and contribute to their digital transformation journeys. Join us in powering how the world works together.
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