About Box
Secure content management for modern enterprises
Key Highlights
- Over 100,000 enterprise customers including IBM & Microsoft
- Headquartered in Redwood City, CA with 1,000+ employees
- 100% paid maternity leave for 20 weeks, 12 weeks for paternity
- Flexible hybrid work model with generous PTO policies
Box, headquartered in Redwood City, CA, is a leading cloud content management platform that enables secure collaboration and data sharing for enterprises. Trusted by over 100,000 businesses, including IBM and Microsoft, Box is at the forefront of the shift to cloud computing, recently partnering wit...
🎁 Benefits
Box offers a flexible hybrid work model, sign-on RSUs, and an employee stock purchase plan for discounted stock. Employees enjoy generous parental lea...
🌟 Culture
Box fosters a culture focused on innovation and collaboration, leveraging partnerships with major tech companies to enhance its offerings. The company...
Overview
Box is hiring a Renewals Advisor to drive the renewal process and collaborate with Sales and Customer Success teams. This role is crucial for maximizing customer value and ensuring subscription renewals.
Job Description
Who you are
You have a strong background in customer success or account management, with a focus on renewals and customer retention. Your experience has equipped you with the skills to effectively communicate with clients and understand their needs, ensuring they receive maximum value from our services. You thrive in collaborative environments and enjoy working closely with sales teams to drive customer satisfaction and loyalty.
You possess excellent problem-solving skills and can navigate complex customer situations with ease. Your ability to analyze customer data and feedback allows you to identify opportunities for upselling and cross-selling, contributing to overall business growth. You are proactive in your approach, always looking for ways to enhance the customer experience and foster long-term relationships.
What you'll do
As a Renewals Advisor at Box, you will be responsible for managing the renewal process for a portfolio of customers, ensuring they continue to receive the value they expect from our platform. You will collaborate closely with the Sales and Customer Success teams to identify opportunities for customer expansion and retention. Your role will involve analyzing customer usage data to understand their needs and proactively addressing any concerns they may have.
You will also play a key role in developing strategies to improve renewal rates and customer satisfaction. This includes conducting regular check-ins with customers, providing them with updates on new features and enhancements, and ensuring they are fully engaged with our services. Your efforts will directly impact Box's ability to maintain strong customer relationships and drive revenue growth.
What we offer
At Box, we offer a competitive salary range of $63,000—$79,000 USD, along with equity and comprehensive benefits. You will have the opportunity to work in a dynamic environment that values collaboration and innovation. Join us in transforming how organizations manage their content and workflows in the AI-first era.
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