Customer Support • Entry-Level

Who you are

You are a customer-focused individual with a strong interest in technology and a passion for helping others. Your empathy and clear communication skills allow you to connect with clients effectively, ensuring they have a positive experience with our platform. You are willing to dive deep into the technical aspects of our services, enabling you to provide informed support and solutions. You thrive in a collaborative environment, working closely with various teams to enhance customer satisfaction and improve processes. Your ability to problem-solve and adapt to different situations makes you an ideal fit for this role.

What you'll do

As a Customer Experience Representative at Brevo, you will be the voice of our company for Spanish-speaking clients. Your primary responsibility will be to guide customers through their journey, addressing their inquiries and ensuring their satisfaction with our services. You will collaborate with cross-functional teams to identify areas for improvement and contribute to enhancing the overall customer experience. Your role will involve understanding customer needs, providing technical support, and helping clients navigate our platform effectively. You will play a crucial part in building lasting relationships with our customers, ensuring they feel valued and supported throughout their interactions with Brevo.

What we offer

At Brevo, we are committed to creating a positive work environment that fosters growth and development. You will have the opportunity to work with a diverse team dedicated to making a meaningful impact in the CRM space. We value our employees and offer competitive compensation, along with opportunities for professional development and career advancement. As a certified B Corp, we prioritize social and environmental responsibility, allowing you to contribute to a company that aligns with your values. Join us in our mission to help businesses build lasting relationships with their customers.