Customer Success Manager • Mid-Level

Who you are

You have a proven track record in customer success or account management, ideally within the financial technology sector. Your experience includes working closely with senior finance professionals such as CFOs and Controllers, ensuring that you understand their unique challenges and goals. You excel at building strong relationships and have a knack for identifying opportunities to drive value for your clients. You are data-driven and can analyze customer usage patterns to tailor your approach effectively. You thrive in a collaborative environment and enjoy working with cross-functional teams to deliver exceptional outcomes for customers. You are passionate about helping businesses succeed and are motivated by the impact of your work on their financial operations.

Desirable

Experience in a high-growth startup environment is a plus, as is familiarity with corporate finance and expense management solutions. You are comfortable with technology and can quickly learn new tools and platforms that enhance customer engagement. A background in sales or business development can also be beneficial, as it allows you to identify upsell opportunities and drive account growth.

What you'll do

As an Enterprise Customer Success Manager at Brex, you will be responsible for developing and executing account strategies tailored to the specific needs of your clients. You will serve as a trusted advisor, guiding them through the implementation and optimization of Brex’s solutions. Your role will involve regular check-ins with clients to assess their satisfaction and identify areas for improvement. You will collaborate with internal teams to ensure that customer feedback is incorporated into product development and service enhancements. Additionally, you will track key performance indicators to measure the success of your initiatives and report on outcomes to both clients and internal stakeholders. Your ability to communicate effectively and advocate for your clients will be crucial in this role.

What we offer

At Brex, we foster a culture of collaboration and innovation. You will have the opportunity to work with a diverse team of talented professionals who are committed to pushing the boundaries of financial technology. We offer competitive compensation packages, including equity options, and a supportive environment that encourages professional growth. You will have access to resources and tools that empower you to excel in your role and make a meaningful impact on our customers' success. Join us in redefining how companies manage their spending and financial operations.