Technical Support Engineer • Mid-Level

Who you are

You have a strong background in technical support, ideally with experience in onboarding customers and resolving technical issues. You possess excellent communication skills, allowing you to effectively collaborate with cross-functional teams including Engineering, Product, Sales, and Marketing. You are customer-focused and understand the importance of building trust and rapport with clients. You thrive in a dynamic environment where you can contribute to enhancing products based on customer feedback. You are eager to learn and grow, taking advantage of mentorship and learning resources available to you.

What you'll do

As a Technical Support Engineer at Bureau, you will oversee the onboarding process for new customers, ensuring they have a smooth experience with our platform. You will manage internal tickets, triaging and resolving technical issues that arise during customer interactions. Collaborating with Engineering and Product teams, you will provide insights based on customer feedback to help enhance our platform and products. You will also assist in creating documentation and resources that empower customers to utilize our services effectively. Your role will involve continuous learning and adapting to new technologies and processes to better serve our clients.

What we offer

At Bureau, we are committed to your growth and development. You will have access to a variety of learning resources and mentorship opportunities to help you advance in your career. We foster a culture of open communication and encourage you to share your ideas and feedback. Our team is dedicated to creating an inclusive environment where everyone feels valued and empowered to contribute. Join us in shaping the future of digital trust and make a meaningful impact in the world of identity management and fraud prevention.