Technical Support Engineer • Mid-Level

Who you are

You have a strong background in technical support, ideally with experience in digital adoption platforms or similar technologies. You are a problem solver at heart, able to troubleshoot issues effectively and provide timely solutions to customers. Your communication skills are top-notch, allowing you to convey complex technical information in an understandable way. You thrive in a customer-focused environment and are dedicated to ensuring customer satisfaction throughout their journey with WalkMe.

You understand the importance of documentation and knowledge sharing, actively contributing to the knowledge base and customer community. Your ability to work collaboratively with cross-functional teams ensures that you can address customer needs effectively and efficiently. You are adaptable and can handle multiple tasks while maintaining a high level of service.

What you'll do

As a Technical Support Engineer at WalkMe, you will be the primary point of contact for customers, guiding them from the point of sale through onboarding and project success. You will ensure that all customer inquiries are addressed promptly and effectively, meeting our Service Level Agreements (SLAs). Your role will involve troubleshooting technical issues, providing solutions, and ensuring that customers are satisfied with their experience.

You will actively contribute to enhancing the overall customer experience by sharing insights and feedback with the product and engineering teams. Your contributions to the knowledge base will help improve the support process and empower customers to utilize WalkMe's features effectively. You will also participate in training sessions and workshops to stay updated on product features and best practices.

What we offer

WalkMe offers a dynamic work environment where you can grow your skills and advance your career. You will be part of a supportive team that values collaboration and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering talent and providing opportunities for growth. Join us in revolutionizing the digital transformation journey for businesses worldwide.