Technical Support Engineer • Entry-Level

Who you are

You are a dedicated individual with a passion for technology and a commitment to providing exceptional customer support. You thrive in a fast-paced environment and are eager to learn about IT infrastructure and security management solutions. Your strong communication skills enable you to effectively assist customers in resolving their technical issues. You understand the importance of customer satisfaction and are willing to go above and beyond to ensure their success.

Desirable

Experience in IT support or a related field is a plus, but not mandatory. Familiarity with IT infrastructure management tools and security solutions will help you excel in this role. A proactive attitude and a willingness to learn will set you apart as a candidate.

What you'll do

As a Technical Support Engineer at Kaseya, you will be responsible for assisting customers with their IT infrastructure and security management needs. You will troubleshoot technical issues, provide solutions, and ensure that customers can effectively utilize Kaseya's technologies. Your role will involve working closely with customers to understand their challenges and provide timely support. You will also collaborate with internal teams to escalate issues and contribute to product improvements based on customer feedback.

What we offer

Kaseya offers a dynamic work environment where you can grow your skills and advance your career in the IT support field. You will have the opportunity to work with cutting-edge technologies and be part of a team that is dedicated to customer success. We provide comprehensive training and support to help you succeed in your role. Join us and be part of a company that is changing lives through innovative IT solutions.