Customer Operations • Entry-Level

Who you are

You are a highly organized individual who thrives in a service-focused environment. You enjoy problem-solving and helping homeowners feel in control of their home. Your communication skills are top-notch, allowing you to provide clear and friendly interactions that align with Casa's voice and tone guidelines. You are solution-oriented and can manage multiple tasks effectively, ensuring that member requests are well-coordinated and handled promptly.

What you'll do

As a Concierge at Casa, you will serve as the go-to person for homeowners, assisting them with various home-related tasks. You will manage home service requests, coordinating repairs and scheduling appointments with vendors. Your role will involve sourcing quotes for services such as plumbing and electrical work, comparing vendor options, and providing homeowners with recommendations that include pricing and timelines. You will also be responsible for maintaining clear communication with both homeowners and vendors, ensuring that all parties are informed and satisfied with the services provided.

What we offer

Casa offers a supportive work environment where you can grow your skills in customer service and operations. You will have the opportunity to work with a dynamic team and contribute to improving the homeownership experience for our members. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.