Account Manager • Mid-Level

Who you are

You have a customer-centric mindset — you're driven by the satisfaction of our customers, always striving to champion their success as much as they champion ours. You possess the ability to manage and prioritize a high volume of opportunities, ensuring that each client feels valued and understood. Your experience analyzing and translating business requirements into technological solutions ensures our software meets the evolving needs of our clients. You have a curiosity to learn about customers, products, and emerging trends, which helps you stay ahead in the industry. Your expert problem-solving skills allow you to navigate challenges effectively, while your empathy and emotional intelligence enable you to connect with clients on a deeper level. You are technically savvy and possess strong data analysis and reporting skills, which are crucial for making informed decisions. Additionally, your sales and negotiation skills empower you to identify upsell and cross-sell opportunities that benefit both the client and the company.

What you'll do

As an Account Manager at Cie, you will build strong customer relationships based on trust and expertise. You will maintain accounts by utilizing your industry knowledge to ensure continued partnerships, identifying upsell and cross-sell opportunities to enhance client satisfaction. You will work closely with cross-functional teams to strategize and uncover future opportunities for product enhancement and customer success. Your role will involve analyzing client feedback and data to inform product development and improve service delivery. You will also be responsible for preparing reports and presentations that communicate the value of our solutions to clients. Collaborating with sales and marketing teams, you will help drive initiatives that promote customer engagement and retention. Your contributions will be critical in shaping the future of our client relationships and ensuring that our technology continues to meet their needs.

What we offer

At Cie, you will be a critical part of our core team and have a huge impact on our mission to revolutionize peace officer training. We offer a competitive salary and benefits package, including a 401k plan and generous paid time off. You will have the opportunity to work in a dynamic environment where innovation is encouraged, and your ideas can make a difference. Join us in driving positive change in the world through technology and collaboration.