Customer Success Manager • Mid-Level

Who you are

You are a customer-focused professional with experience in customer success or account management. You possess strong communication skills, particularly in Mandarin, and have a knack for building relationships with clients. Your empathetic nature allows you to understand customer needs and help them realize the full value of Cloudflare's solutions. You are committed to continuous learning and personal development, aligning with Cloudflare's mission to build a diverse and inclusive team.

What you'll do

As a Customer Success Manager at Cloudflare, you will be responsible for driving customer adoption and ensuring that clients derive maximum value from our solutions. You will work closely with customers during the implementation phase, guiding them through the adoption process and helping them optimize their use of Cloudflare's services. Your role will involve collaborating with sales and technical teams to address customer needs and resolve any issues that arise. You will also track customer satisfaction and engagement metrics, using this data to inform your strategies and improve customer experiences.

What we offer

At Cloudflare, we offer a supportive work environment that encourages personal and professional growth. You will have the opportunity to work with a diverse team of talented individuals who are passionate about building a better Internet. We provide flexible working arrangements, including hybrid options, to help you maintain a healthy work-life balance. Additionally, you will have access to resources and training programs to enhance your skills and advance your career within the company.