Technical Account Manager • Mid-Level

Who you are

You are a curious and empathetic individual committed to developing yourself and learning new skills. You thrive in a diverse and inclusive environment, understanding that people do not fit into neat boxes. You have experience in customer success or account management, with a strong focus on resolving complex issues and answering technical inquiries. You are comfortable working with a variety of clients, from individual bloggers to large enterprises, and you enjoy building relationships that foster customer satisfaction.

You possess excellent communication skills, allowing you to articulate technical concepts clearly to non-technical stakeholders. You are proactive in identifying customer needs and ensuring that they receive the highest level of support. You are adaptable and can navigate the challenges that come with managing multiple accounts and priorities. Your ability to collaborate with cross-functional teams, including engineering and product, enables you to advocate for your customers effectively.

What you'll do

As a Technical Account Manager at Cloudflare, you will be responsible for providing high-level support to our customers, ensuring they have a seamless experience with our services. You will work closely with clients to understand their needs and help them leverage Cloudflare's solutions to improve their online presence. You will resolve complex technical issues and provide guidance on best practices, ensuring that customers can maximize the value of our services.

You will collaborate with various teams within Cloudflare, including engineering and product, to address customer inquiries and advocate for their needs. Your role will involve conducting regular check-ins with clients to assess their satisfaction and identify opportunities for improvement. You will also be responsible for onboarding new customers, providing them with the necessary resources and support to get started with our services.

In addition, you will analyze customer feedback and usage data to identify trends and areas for enhancement. Your insights will help shape the development of our products and services, ensuring they meet the evolving needs of our customers. You will play a key role in fostering long-term relationships with clients, contributing to their success and, ultimately, to Cloudflare's mission of building a better Internet.

What we offer

At Cloudflare, we offer a supportive and inclusive work environment where you can grow your career. We believe in investing in our employees' development and provide opportunities for continuous learning and skill enhancement. You will have access to a range of resources and training programs to help you succeed in your role. Our company culture values diversity and encourages collaboration across teams, allowing you to work with talented individuals from various backgrounds.

We also offer competitive compensation and benefits, including flexible work arrangements to support your work-life balance. Join us in our mission to protect and accelerate any Internet application online, and be part of a team that is making a significant impact on the way the Internet operates.