Technical Account Manager • Mid-Level

Who you are

You are a curious and empathetic individual committed to developing yourself and learning new skills. You thrive in a diverse and inclusive environment, understanding that people do not fit into neat boxes. Your experience in customer success or technical support has equipped you with the ability to resolve complex issues and answer technical inquiries effectively. You possess strong communication skills, allowing you to build trust with clients and collaborate with cross-functional teams.

Desirable

Experience in a technical account management role or similar customer-facing position is a plus. Familiarity with Cloudflare's products and services will help you provide better support to clients. You are comfortable working in a hybrid environment and can adapt to various customer needs.

What you'll do

As a Technical Account Manager at Cloudflare, you will be responsible for providing high-level support to a diverse range of clients. You will ensure a seamless customer experience by resolving complex issues and answering technical inquiries across various channels. Your role will involve collaborating with the Customer Success Team to enhance customer satisfaction and retention. You will also work closely with engineering and product teams to communicate customer feedback and drive improvements in Cloudflare's offerings.

What we offer

Cloudflare offers a dynamic work environment where you can grow your skills and advance your career. You will be part of a mission-driven company that aims to build a better Internet. The company values diversity and inclusion, providing support for your professional development. You will have the opportunity to work with cutting-edge technology and contribute to a team that is recognized for its innovative culture.