Technical Account Manager • Mid-Level

Who you are

You are a curious and empathetic individual committed to developing yourself and learning new skills. You thrive in a diverse and inclusive environment, understanding that people do not fit into neat boxes. You have experience in customer success or account management, providing high-level support to clients and ensuring their needs are met effectively. You possess strong communication skills, allowing you to articulate complex technical concepts to non-technical stakeholders. You are proactive in resolving issues and have a knack for building strong relationships with clients. You are adaptable and can navigate the challenges of supporting a wide range of customers, from individual bloggers to large enterprises.

What you'll do

As a Technical Account Manager at Cloudflare, you will be the eyes and ears of the customer, providing high-level support and ensuring a seamless experience. You will work closely with the Customer Success Team to resolve complex issues and answer technical inquiries across various channels. Your role will involve understanding customer needs, providing tailored solutions, and ensuring that they derive maximum value from Cloudflare's services. You will collaborate with engineering and product teams to relay customer feedback and advocate for their needs. You will also be responsible for onboarding new clients, guiding them through the setup process, and ensuring they are equipped to use Cloudflare's services effectively. Your goal is to foster long-term relationships with clients, helping them achieve their objectives while using Cloudflare's platform.

What we offer

At Cloudflare, you will be part of a mission-driven company that is dedicated to building a better Internet. You will have the opportunity to work in a hybrid environment, balancing remote work with in-office collaboration. We offer a supportive culture that encourages personal and professional growth, with resources available to help you develop new skills. You will be part of a diverse team that values inclusion and collaboration, where your contributions will have a direct impact on our customers' success. Join us in our mission to protect and accelerate any Internet application online, and help us make the Internet a better place for everyone.