Technical Account Manager • Mid-Level

Who you are

You have a strong background in account management and technical implementation, ideally with experience in SaaS environments. You excel at building relationships with enterprise customers and understand how to drive business outcomes through effective solutions. Your problem-solving skills are top-notch, and you can troubleshoot technical issues with ease. You are comfortable working in a hybrid environment, balancing focus time with in-person collaboration. You have a passion for helping organizations unlock their potential through technology and are eager to share best practices with clients. You thrive in a role that combines technical expertise with customer engagement, ensuring that clients receive the highest level of service and support.

What you'll do

As a Technical Account Manager at Grammarly, you will work closely with our largest enterprise customers to understand their needs and provide tailored solutions that drive success. You will be responsible for onboarding new clients, guiding them through the implementation process, and ensuring they are set up for success with our products. You will conduct regular check-ins with clients to assess their satisfaction and identify opportunities for further engagement. Your role will involve collaborating with internal teams to optimize processes and improve the customer experience. You will also provide training and support to clients, helping them to fully leverage the capabilities of our platform. By acting as a trusted advisor, you will help clients achieve their goals and maximize the value they receive from our services.

What we offer

Grammarly offers a flexible hybrid working model that allows you to balance remote work with in-person collaboration. You will be part of a dynamic team that values innovation and teamwork. We provide opportunities for professional growth and development, ensuring that you have the resources you need to succeed in your role. Our company culture emphasizes trust and collaboration, and we are committed to empowering our employees to reach their full potential. Join us in our mission to unlock the superhuman potential in everyone and make a meaningful impact in the world of productivity.