Solutions Engineer • Mid-Level

Who you are

You have a strong background in technical sales and customer engagement, ideally with experience in AI or machine learning technologies. Your fluency in Japanese and proficiency in English enable you to communicate effectively with diverse stakeholders, ensuring that customer needs are understood and addressed. You are skilled at building relationships and trust with clients, acting as a technical advisor who can navigate complex technical discussions. You thrive in environments where you can leverage your expertise to drive product adoption and customer satisfaction.

You are passionate about technology and its potential to transform industries. You stay updated on the latest advancements in AI and machine learning, and you understand how these technologies can be applied to solve real-world problems. Your analytical mindset allows you to dissect customer challenges and propose tailored solutions that align with their business objectives. You are a proactive problem solver who enjoys collaborating with cross-functional teams to deliver exceptional results.

Desirable

Experience in a pre-sales or post-sales role within the tech industry is a plus. Familiarity with AI systems, content generation, and semantic search will help you excel in this position. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a focus on customer success.

What you'll do

In your role as a Solutions Architect at Cohere, you will be responsible for understanding customer challenges and mapping them to our innovative AI solutions. You will work closely with clients to gather insights and feedback, ensuring that our products meet their needs and drive value. Your role will involve collaborating with engineering and product teams to communicate customer requirements and influence product development.

You will conduct technical presentations and demonstrations to showcase the capabilities of Cohere's products, helping potential customers understand how our solutions can enhance their operations. As a trusted advisor, you will guide clients through the implementation process, ensuring a smooth transition and successful adoption of our technologies.

Your insights will be invaluable in shaping our product roadmap, as you will gather feedback from customers and identify opportunities for improvement. You will also play a key role in training and supporting internal teams, sharing your knowledge and expertise to foster a culture of continuous learning.

What we offer

Cohere provides a supportive and inclusive work environment where you can thrive. We offer flexible remote work options, allowing you to balance your professional and personal life effectively. Our commitment to employee well-being includes a separate budget for mental health initiatives and generous parental leave policies.

You will have access to personal enrichment benefits that support your interests in arts, culture, fitness, and well-being. We believe in the importance of work-life balance and offer six weeks of vacation to recharge and pursue your passions. Join us at Cohere and be part of a team that is shaping the future of AI technology.