Customer Success • Mid-Level

Who you are

You are someone who thrives in a challenging environment and is eager to contribute to a mission that aims to increase economic freedom globally. You believe in the transformative power of crypto and blockchain technology and are excited about the opportunity to help shape the future of the financial system. You actively seek feedback and are committed to personal and professional growth, ready to tackle complex problems alongside high-caliber colleagues. Your passion for customer service drives you to provide exceptional support and guidance to clients, ensuring they have the best experience with Coinbase's products.

What you'll do

As a Customer Success Specialist at Coinbase, you will serve as a primary subject matter expert for our products, delivering top-notch service and support to our most valued customers. You will engage with clients to understand their needs and challenges, providing tailored solutions and guidance to help them maximize the value of our offerings. Your role will involve collaborating with various teams within the company to ensure customer satisfaction and success, as well as participating in team and company-wide offsites to foster collaboration and alignment. You will be expected to contribute to the continuous improvement of our customer support processes and share insights that can help enhance our products and services.

What we offer

At Coinbase, we offer a dynamic work culture that encourages collaboration and innovation. You will have the opportunity to work with a talented team that is dedicated to building the future of finance. We support in-person participation throughout the year, with multiple offsite events to strengthen team connections. While many roles are remote-first, we value the importance of face-to-face interactions and team bonding. Join us in our mission to revolutionize the financial system and make a meaningful impact in the world.