Technical Support Engineer • Mid-Level

Who you are

You have a Bachelor's degree or above and at least 2 years of experience in technical support or operations. Your background includes familiarity with Java applications and databases, which allows you to effectively troubleshoot and resolve issues. You are proficient in Linux commands and capable of conducting independent log analysis and performance monitoring using tools like Prometheus. Your strong customer service orientation enables you to handle inquiries and provide solutions under pressure. Additionally, experience with cloud services such as AWS or Azure is a plus, enhancing your ability to support diverse technical environments.

What you'll do

In this role, you will provide post-launch technical support for the Oracle project, ensuring that users receive timely assistance with troubleshooting and incident resolution. You will respond to technical inquiries, propose effective solutions, and coordinate with the development team to resolve complex issues efficiently. Creating operational documentation and knowledge base articles will be part of your responsibilities, as you aim to optimize support processes and improve overall customer satisfaction. Monitoring system performance will be crucial, and you will assist with version upgrades and data migrations to ensure seamless operations. Your proactive approach will help identify areas for improvement in support processes, contributing to a better user experience.

What we offer

At Coin Market Cap Ltd, you will be part of a dynamic team that values innovation and collaboration. We offer a supportive work environment where you can grow your skills and advance your career. You will have the opportunity to work on exciting projects that impact the cryptocurrency landscape. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in shaping the future of finance through technology.