About Contentstack
Empowering brands with headless content management
Key Highlights
- Founded in 2019, headquartered in San Francisco, CA
- $169 million raised in Series B funding
- Serves major clients like Shell, JPMorgan Chase, and Walmart
- 500+ employees with a focus on a collaborative culture
Contentstack is a leading headless content management system founded in 2019, headquartered in the Financial District of San Francisco, CA. The platform empowers enterprises like Shell, JPMorgan Chase, McDonaldβs, and Walmart to create modern digital experiences with its no-code automation features....
π Benefits
Employees enjoy competitive equity options, flexible PTO, and a supportive remote work policy. The company also promotes team bonding through spontane...
π Culture
Contentstack fosters a unique culture that emphasizes collaboration and inclusivity with a strict 'no a**hole policy'. The company values curiosity an...
Customer Success Manager β’ Mid-Level
Contentstack β’ United States - Remote
Overview
Contentstack is seeking a Manager, Customer Adoption & Advocacy to lead the Customer Adoption & Advocacy function. This role involves strategic leadership and hands-on management to enhance customer experiences. Experience in customer success or advocacy is preferred.
Job Description
Who you are
You have a strong background in customer success or advocacy, ideally with experience in building and scaling customer engagement programs. You understand the importance of customer relationships and are passionate about enhancing customer experiences. You thrive in collaborative environments and enjoy working with diverse teams to achieve common goals. Your strategic mindset allows you to identify opportunities for customer growth and engagement, and you are comfortable leading initiatives that drive customer satisfaction. You are a strong communicator, capable of articulating the value of customer advocacy to both internal teams and external stakeholders.
What you'll do
In this role, you will be responsible for developing and executing strategies that promote customer adoption and advocacy for Contentstack's digital experience platform. You will work closely with cross-functional teams to ensure that customer feedback is integrated into product development and service enhancements. Your hands-on leadership will guide the team in building strong relationships with customers, helping them to maximize the value they receive from the platform. You will also analyze customer data to identify trends and insights that can inform future initiatives. Your role will involve regular interaction with customers to understand their needs and challenges, ensuring that Contentstack remains a trusted partner in their digital transformation journey.
What we offer
Contentstack offers a dynamic work environment where you can make a significant impact on customer experiences. You will be part of a diverse team that values collaboration and innovation. We provide opportunities for professional growth and development, as well as a culture that encourages open communication and feedback. Join us in our mission to deliver exceptional digital experiences and help iconic brands succeed in the digital landscape.
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