Cresta

About Cresta

Real-time AI insights for superior customer service

🏢 Tech👥 201-500 employees📅 Founded 2017📍 Heritage District, Sunnyvale, CA💰 $276m4.4
B2BArtificial IntelligenceCustomer serviceSaaSSales

Key Highlights

  • Headquartered in Sunnyvale, CA with 201-500 employees
  • $276 million raised in Series C funding
  • AI-driven platform enhances sales and service agent performance
  • Mobile-compatible for expert support at every touchpoint

Cresta is a leading AI-driven customer service platform headquartered in Sunnyvale, CA, that empowers sales and service agents to enhance their performance. With $276 million raised in Series C funding, Cresta's innovative technology analyzes top-performing employees and provides personalized guidan...

🎁 Benefits

Cresta offers competitive equity options, generous PTO, and a remote work policy. Employees benefit from a world-class mentorship program and regular ...

🌟 Culture

Cresta's culture emphasizes a data-driven approach to customer service, leveraging AI to optimize performance. The company values mentorship and colla...

Overview

Cresta is hiring an Infrastructure Engineer/SRE to design and build core infrastructure for their AI-driven contact center platform. You'll work in a collaborative environment to enhance engineering productivity and security. This position requires relevant experience in infrastructure engineering.

Job Description

Who you are

You have a strong background in infrastructure engineering and site reliability, with experience in designing and building scalable systems. You thrive in collaborative environments where autonomy is encouraged, and you understand the importance of security and efficiency in infrastructure. You are passionate about leveraging AI and human intelligence to improve customer interactions and operational processes.

What you'll do

As a member of the infrastructure team, you will be responsible for designing and advancing the core infrastructure that supports Cresta's engineering efforts. You will collaborate with various teams to ensure that the infrastructure is robust, secure, and capable of supporting rapid development cycles. Your role will involve implementing best practices for infrastructure management and contributing to the overall strategy for infrastructure development.

What we offer

Cresta provides a unique opportunity to work at the intersection of AI and customer service, with a team that includes experts from prestigious backgrounds. You will be part of a mission-driven company that values innovation and collaboration. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse teams build better products.

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