Technical Support Engineer • Mid-Level

Who you are

You have a strong coding and scripting background, which is essential for troubleshooting complex technical issues and automating solutions. Your experience in providing technical support to enterprise customers in the finance and accounting field has equipped you with the skills to communicate effectively with clients and resolve their issues efficiently. You thrive in a collaborative environment, working closely with different teams to ensure smooth operations and customer satisfaction.

You are detail-oriented and possess excellent problem-solving skills, allowing you to navigate through technical challenges with ease. Your ability to communicate clearly and effectively is crucial in this client-facing role, where you will be the bridge between customers and the technical team. You understand the importance of financial integrity in the crypto economy and are passionate about contributing to this mission.

What you'll do

As a Technical Support Engineer at Cryptio, you will be responsible for delivering exceptional technical support to our enterprise customers. You will collaborate with the L1 Support squad, Customer Success, and software engineers to troubleshoot and resolve technical issues that customers encounter. Your role will involve automating solutions to enhance the efficiency of support processes and improve customer satisfaction.

You will engage with clients to understand their technical challenges and provide timely resolutions, ensuring that their operations run smoothly. Your expertise will be vital in identifying areas for improvement within our support processes, and you will have the opportunity to contribute to the development of new support tools and resources. You will also participate in cross-functional meetings to share insights and collaborate on solutions that enhance the overall customer experience.

What we offer

At Cryptio, we offer a remote-first work environment, allowing you to choose the setup that works best for your lifestyle and productivity. You will be part of a dynamic team that values collaboration and ownership of outcomes. We encourage you to apply even if your experience doesn't match every requirement, as we believe in learning from failures and celebrating wins together. Join us in building infrastructure that brings financial integrity to the crypto economy.