Customer Success • Senior

Who you are

You have a strong background in customer success, ideally with experience in enterprise solutions. You understand the intricacies of financial operations and can navigate complex fund flows and regulatory requirements. Your ability to build deep relationships with finance and operations stakeholders sets you apart. You are a trusted advisor who thrives in consultative roles, guiding clients through their journey post-onboarding. You possess excellent communication skills and can articulate technical concepts to non-technical stakeholders. You are passionate about the crypto economy and eager to help organizations succeed in this evolving landscape.

What you'll do

In this role, you will own the post-onboarding success for Cryptio's most strategic customers, ensuring they derive maximum value from our solutions. You will serve as the primary technical and operational advisor, leading health checks and business reviews to assess customer satisfaction and success. Your responsibilities will include mapping complex integrations and providing guidance on evolving business models. You will collaborate closely with Product, Engineering, and Account Management teams to influence product development based on customer feedback and needs. You will also conduct success planning sessions to align customer goals with our offerings, ensuring long-term partnerships.

What we offer

At Cryptio, we foster a culture of ownership and collaboration. You will have the opportunity to work with leading organizations in the crypto space, contributing to their success while advancing your career in a fast-paced environment. We offer competitive compensation and benefits, along with a supportive team that values curiosity and humility. Join us in building the future of financial integrity in the crypto economy.