Technical Support Engineer • Entry-Level

Who you are

You are a recent graduate in Computer Science or Engineering, or have completed a relevant Bootcamp. You have a strong desire for continuous learning and are self-motivated, detail-oriented, and a critical thinker. You actively contribute to open-source projects and the engineering community, showcasing your commitment to the field. You thrive in collaborative environments and value the relationships built within a team.

What you'll do

As a Technical Support Engineer at Datadog, you will engage with customers through various channels, including a ticketing system, live chat, and screensharing tools. Your primary responsibility will be to identify and resolve technical support requests while educating clients on how to effectively use the Datadog platform. You will reproduce technical issues and dive deep into Datadog’s extensive integrations, becoming demo certified to lead product demonstrations for customers. You will also participate in product discussions with internal teams based on feedback gathered from client interactions, ensuring that customer insights are integrated into product development. Your role will involve training to become a highly knowledgeable specialist in one or more areas of Datadog's product offerings, contributing to the overall success of the Technical Solutions team.

What we offer

Datadog values a collaborative office culture that fosters creativity and teamwork. You will work in a hybrid environment, spending 3 to 5 days a week in the office, allowing for a balance between in-person collaboration and remote work. The company is committed to your professional growth and success, providing opportunities to learn and develop your skills in a supportive environment. You will witness the direct impact of your contributions on Datadog's growth and customer satisfaction, making this role both challenging and rewarding.