Technical Support Engineer • Mid-Level

Who you are

You have a strong background in technical support, ideally with experience in security and compliance. You are passionate about helping customers resolve their technical issues and are eager to learn and grow in your role. Your problem-solving skills are top-notch, and you thrive in collaborative environments where you can work with cross-functional teams to deliver exceptional customer experiences.

You understand the importance of leveraging technology to enhance customer satisfaction and are familiar with Microsoft’s products and services. Your ability to communicate effectively with customers and internal teams sets you apart, as you can translate complex technical concepts into understandable terms for users.

What you'll do

As a Technical Support Engineer, you will own and troubleshoot customer technical issues, ensuring that they receive timely and effective solutions. You will collaborate with various teams within Microsoft to drive alignment and execution in delivering support services. Your role will involve utilizing Microsoft’s AI technology to enhance the support experience, helping customers achieve more from their investments in Microsoft solutions.

You will be responsible for documenting issues and solutions, contributing to knowledge bases, and providing feedback to improve product offerings. Your work will directly impact customer satisfaction and retention, as you help build trust and confidence in Microsoft’s services.

What we offer

Microsoft offers a dynamic work environment where you can accelerate your career growth. You will have access to ongoing training and development opportunities to enhance your technical proficiency and customer service skills. The company values diversity and inclusion, ensuring that all employees feel empowered and supported in their roles. Join us and be part of a team that is committed to delivering exceptional customer experiences.