Technical Support Engineer • Entry-Level

Who you are

You are a recent graduate or bootcamp alumnus with a degree in computer science or engineering. You have a strong desire to learn and grow in a technical support role, demonstrating self-motivation and attention to detail. You possess critical thinking skills and a customer-centric approach, ensuring that client needs are met effectively. You have programming experience and a foundational knowledge of Linux, which will help you troubleshoot technical issues. You are comfortable working in a hybrid environment, with the flexibility to work from the office 3-5 days a week.

What you'll do

In this role, you will communicate with customers through various channels, including ticketing systems, live chat, and screen sharing tools, to identify and resolve technical support requests. You will continuously educate customers on how to use the Datadog platform effectively, ensuring they derive maximum value from the product. You will reproduce technical issues and gain in-depth knowledge of over 600 integrations offered by Datadog. Your interactions with customers will provide valuable feedback that you will share with internal teams to enhance product discussions. You will receive training to become a subject matter expert in one or more areas of Datadog's product offerings.

What we offer

Datadog provides an inclusive corporate culture that values relationships and collaboration. You will benefit from a comprehensive onboarding process and a wealth of global benefits. The company fosters networking opportunities through mentorship and buddy programs. New hires will also have access to stock equity (RSU) and employee stock purchase plans (ESPP). Continuous professional development, product training, and career path opportunities are integral to your growth at Datadog.