Technical Support Engineer • Mid-Level

Who you are

You have a strong passion for delivering customer success and are eager to help customers resolve their technical issues. You thrive in a collaborative environment and enjoy working with cross-functional teams to ensure customer satisfaction. Your problem-solving skills are top-notch, and you are committed to continuous learning and growth in your technical proficiency.

You understand the importance of building trust and confidence with customers, and you are dedicated to providing a seamless support experience. You are adaptable and can handle a variety of technical challenges, ensuring that customers achieve more from their Microsoft investment.

What you'll do

As a Technical Support Engineer, you will own, troubleshoot, and solve customers' technical issues, leveraging Microsoft’s AI technology to enhance the support experience. You will collaborate with various teams to drive cross-company alignment and execution, ensuring that customer expectations are consistently exceeded. Your role will involve diagnosing problems, providing solutions, and preventing future issues from occurring.

You will have the opportunity to accelerate your career growth by honing your problem-solving, collaboration, and research skills. You will be part of a team that is focused on empowering customers and helping them accelerate their business value through Microsoft’s products and services.

What we offer

Microsoft offers a dynamic work environment where you can grow your career and develop your skills. You will be part of a diverse team that values collaboration and innovation. The company is committed to providing a supportive culture that encourages professional development and personal growth. You will have access to various resources and training opportunities to enhance your technical proficiency and customer service skills.