Customer Success Engineer • Mid-Level

Who you are

You are a developer or systems engineer looking to transition into customer success, eager to leverage your technical expertise to help customers maximize their use of GitLab's platform. You possess strong communication skills and a passion for technology, enabling you to effectively guide customers through their journey with GitLab. You thrive in collaborative environments and are motivated by the opportunity to make a measurable impact on customer satisfaction and success. You understand the importance of continuous learning and are committed to staying updated on the latest developments in DevSecOps and AI technologies.

What you'll do

As a Customer Success Engineer, you will engage with GitLab's customers across the Asia-Pacific region, providing technical guidance and proactive enablement to ensure they receive measurable value from the platform. You will work closely with customers to understand their needs and challenges, helping them to implement best practices and optimize their use of GitLab's tools. Your role will involve collaborating with cross-functional teams to address customer feedback and drive product improvements. You will also be responsible for developing and delivering training sessions and resources to empower customers in their use of GitLab's solutions.

What we offer

At GitLab, you will be part of a high-performance culture that values innovation and collaboration. We offer a flexible remote work environment, allowing you to balance your professional and personal life effectively. You will have the opportunity to work with industry leaders and contribute to transformative technology that shapes the future of software development. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.