Technical Support Engineer • Mid-Level

Who you are

You are a responsible and motivated individual with a strong background in technical support. You understand the importance of securing identities in a modern enterprise and are eager to help customers navigate complex security solutions. Your communication skills are top-notch, allowing you to effectively assist clients in resolving their issues. You thrive in a collaborative environment and are committed to delivering exceptional service. You are adaptable and can quickly learn new technologies, ensuring you stay ahead in the rapidly evolving field of identity security.

Desirable

Experience in identity security or related fields is a plus. Familiarity with AI technologies and cloud-native platforms will help you excel in this role. A proactive approach to problem-solving and a passion for customer success will set you apart.

What you'll do

As a Technical Support Engineer II at Delinea, you will be part of a global team dedicated to providing exceptional support to our customers. You will troubleshoot and resolve technical issues related to our identity security platform, ensuring that clients can effectively manage their identities. You will work closely with engineering teams to escalate and resolve complex problems, contributing to product improvements based on customer feedback. Your role will involve educating customers on best practices and guiding them through the implementation of our solutions. You will also participate in training sessions to enhance your skills and knowledge of our products.

What we offer

Delinea offers a dynamic work environment where you can grow your career in the field of identity security. You will have the opportunity to work with cutting-edge technologies and collaborate with a diverse team of professionals. We value innovation and encourage you to bring your ideas to the table. Our commitment to employee development means you will have access to training and resources to help you succeed. Join us in making the world a safer and more secure place through our advanced identity security solutions.