Technical Support Engineer • Mid-Level

Who you are

You are a motivated and responsible individual with a passion for technology and customer service. You have experience in technical support, ideally within the software or security industry, and possess strong problem-solving skills. You are comfortable working in a remote environment and can communicate effectively with customers to understand their needs and provide solutions. You thrive in a collaborative team setting and are eager to contribute to a culture of respect and innovation.

Desirable

Experience with identity security solutions or cloud-native platforms is a plus. Familiarity with AI technologies and their application in security contexts would be beneficial. You are adaptable and willing to learn new technologies as needed to support our customers effectively.

What you'll do

As a Technical Support Engineer II at Delinea, you will be part of our Global Technical Support team, providing exceptional support to our customers. You will troubleshoot and resolve technical issues related to our identity security platform, ensuring that customers can effectively manage their identities and access levels. You will work closely with engineering teams to escalate and resolve complex issues, contributing to product improvements based on customer feedback. Your role will involve guiding customers through the setup and configuration of our solutions, ensuring they understand how to leverage our platform to its fullest potential.

You will also participate in training sessions and workshops to enhance your knowledge of our products and services, enabling you to provide informed support. You will document customer interactions and solutions in our support system, helping to build a knowledge base for future reference. Your contributions will play a crucial role in maintaining high customer satisfaction and operational efficiency.

What we offer

At Delinea, we offer a supportive and inclusive work environment where you can grow your career. You will have the opportunity to work with cutting-edge technology in the identity security space, contributing to a mission that makes the world a safer place. We value diversity and encourage you to apply even if your experience doesn't match every requirement. Our team is dedicated to innovation and excellence, and we provide the resources you need to succeed in your role.