Technical Support Engineer • Mid-Level

Who you are

You have a solid background in technical support, ideally with experience in identity security or related fields. You are responsible and motivated, with a strong customer service orientation that drives you to resolve issues efficiently and effectively. Your communication skills are excellent, allowing you to convey complex technical information clearly to customers and team members alike. You thrive in a collaborative environment and are eager to contribute to a global team focused on delivering exceptional service. You understand the importance of security in today's digital landscape and are passionate about helping organizations protect their identities.

Desirable

Experience with cloud-native platforms or identity security solutions is a plus. Familiarity with AI-powered technologies and their application in security contexts will set you apart. You may also have a background in IT support or customer success, which enhances your ability to understand customer needs and provide tailored solutions.

What you'll do

As a Technical Support Engineer II at Delinea, you will be part of the Global Technical Support team, providing top-notch assistance to our customers. You will troubleshoot and resolve technical issues related to our identity security platform, ensuring that clients can effectively manage their identity lifecycles. Your role will involve collaborating with engineering teams to escalate and resolve complex problems, contributing to product improvements based on customer feedback. You will also create and maintain documentation to help customers navigate our solutions more effectively. Your proactive approach will help identify potential issues before they escalate, enhancing the overall customer experience.

What we offer

At Delinea, you will join a diverse and inclusive team that values innovation and respect. We provide a supportive work environment where you can grow your skills and advance your career. Our commitment to employee development means you will have access to training and resources to enhance your technical expertise. We also offer competitive compensation and benefits, ensuring that you are rewarded for your contributions. Join us in making the world a safer and more secure place through our cutting-edge identity security solutions.