Technical Services Engineer • Senior

Who you are

You have a strong background in technical services, with experience in advising customers on cloud products and strategies. Your expertise in MongoDB and its ecosystem, including Atlas and Cloud Manager, allows you to provide valuable insights and solutions to complex technical challenges. You thrive in a collaborative environment, working closely with teams across the globe to ensure customer success. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart, as you can translate complex concepts into actionable advice. You are comfortable working in a hybrid model, with a focus on providing weekend support to meet customer needs. You are passionate about cloud technologies and eager to contribute to the success of MongoDB's innovative products.

Desirable

Experience with distributed database systems and SaaS services is a plus, as is familiarity with cloud deployment best practices. You may have a background in customer support or technical consulting, which enhances your ability to understand and address customer requirements effectively.

What you'll do

As a Senior Technical Services Engineer at MongoDB, you will play a crucial role in supporting our customers' database deployments. You will advise clients on best practices for utilizing our cloud products, ensuring they can scale and manage their databases effectively. Your day-to-day responsibilities will include troubleshooting complex technical issues, providing guidance on deployment strategies, and collaborating with engineering teams to enhance product offerings. You will also engage in proactive outreach to customers, helping them optimize their use of MongoDB's services and ensuring they achieve their desired outcomes. Your insights will contribute to the continuous improvement of our technical services and customer satisfaction.

What we offer

At MongoDB, we foster a culture of innovation and collaboration. You will be part of a dynamic team that values your contributions and encourages professional growth. We offer competitive compensation, including a salary range of $101,000 to $198,000 USD, along with comprehensive benefits such as parental leave, mental health counseling, and a 401(k) plan. Our hybrid working model allows for flexibility, enabling you to balance your professional and personal life while making a significant impact on our customers and the broader community.