Customer Operations • Lead

Who you are

You have a proven track record in leadership roles, particularly in customer operations or support environments. Your experience includes managing teams and ensuring high-quality service delivery, which has equipped you with the skills to handle complex issues effectively. You excel in performance management and coaching, guiding your team through challenging situations while maintaining a focus on empathy and operational excellence. You understand the importance of building trust with partners and are committed to fostering a positive team culture.

You possess strong decision-making abilities, allowing you to navigate difficult situations with confidence. Your leadership presence inspires your team to deliver exceptional support, and you are adept at balancing operational rigor with a compassionate approach. You thrive in dynamic environments and are excited about the opportunity to shape the merchant experience at DoorDash.

What you'll do

As the Merchant Services Team Supervisor, you will lead a dedicated team of Merchant Sentiment Specialists, focusing on high-value merchant relationships. Your primary responsibilities will include overseeing team performance, coaching specialists through complex judgment calls, and ensuring that your team delivers empathetic and accurate support. You will collaborate cross-functionally to address systemic issues impacting merchant sentiment, driving improvements in the overall merchant experience. Your role will be pivotal in transitioning the support model from reactive to proactive, enhancing the quality of partnerships with DoorDash's premium merchants.

What we offer

At DoorDash, we value our employees and offer a supportive work environment. You will have opportunities for professional growth and development, as well as the chance to make a significant impact on the merchant experience. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse teams build better products.