About DoorDash USA
Connecting food lovers with local restaurants
Key Highlights
- Public company (NYSE: DASH) with a major IPO in 2020
- Over 450,000 restaurant partners across the U.S. and Canada
- $2.5 billion raised in funding from top investors
- Headquartered in San Francisco, CA with 1001+ employees
DoorDash is a leading local food delivery platform headquartered in San Francisco, CA, connecting food lovers with over 450,000 restaurants across the U.S. and Canada. Since its IPO in 2020, which was one of the largest of the year, DoorDash has raised $2.5 billion in funding and now employs over 1,...
🎁 Benefits
DoorDash offers unlimited paid time off, flexible work-from-home opportunities, comprehensive health insurance, a work-from-home stipend, and company ...
🌟 Culture
DoorDash fosters a competitive culture focused on innovation and transparency, particularly in its fee structures for restaurants. The company emphasi...
Customer Support • Lead
DoorDash USA • Tempe - On-Site
Overview
DoorDash is hiring a Supervisor for the New Verticals Merchant Sentiment team to lead a group of Merchant Sentiment Specialists. You'll focus on enhancing merchant satisfaction and providing exceptional support. This role requires strong leadership skills and experience in managing teams.
Job Description
Who you are
You have a proven track record in customer support, ideally with experience in managing teams and driving performance metrics. Your leadership skills shine as you coach and guide your team to deliver exceptional service, ensuring that every merchant feels valued and supported. You understand the importance of building trust and fostering long-term partnerships, and you are committed to promoting a culture of pride and enthusiasm within your team.
You possess excellent communication skills, enabling you to create open channels for feedback and collaboration. Your ability to analyze team performance and report on metrics will help you identify areas for improvement and celebrate successes. You are adaptable and can navigate changing business needs, ensuring that your team remains focused and motivated.
What you'll do
As the Supervisor of the New Verticals Merchant Sentiment team, you will manage a team of approximately 10-20 Merchant Sentiment Specialists. Your primary responsibility will be to ensure that your team meets performance metrics while providing a personalized and empathetic support experience to our merchants. You will work closely with various teams within DoorDash, including Merchant Support Operations and Partner Integrations, to implement outstanding support processes.
You will be responsible for reporting on team performance to leadership on a weekly basis, sharing both wins and challenges. Your role will also involve escalating and investigating complicated issues, acting as a liaison between DoorDash and our merchant partners. You will foster a culture of collaboration and continuous improvement, ensuring that your team is equipped to handle any challenges that arise.
What we offer
At DoorDash, we value our employees and strive to create a supportive work environment. You will have the opportunity to work in a dynamic team that is dedicated to enhancing merchant satisfaction. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate. Join us in making a difference in the lives of our merchants and contributing to the success of our New Verticals program.
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