About Upgrade
Responsible credit solutions for everyday consumers
Key Highlights
- Headquartered in San Francisco, CA
- Raised $712 million in Series F funding
- Over 1,001 employees dedicated to fintech innovation
- Offers personal loans and credit cards with fixed payments
Upgrade is a fintech company headquartered in the Financial District of San Francisco, CA, specializing in responsible credit solutions for mainstream consumers. With over 1,001 employees, Upgrade offers personal loans and credit cards featuring a fixed installment structure, ensuring borrowers pay ...
🎁 Benefits
Upgrade provides a stock option plan, 100% paid medical, dental, and vision insurance, flexible PTO, paid parental leave, and health & wellness initia...
🌟 Culture
Upgrade's unique culture centers around promoting responsible borrowing by encouraging customers to pay down their debt through fixed payments. This c...
Overview
Upgrade is hiring a Merchant Support Specialist to assist the sales team by managing high call volumes and providing support for product inquiries. This role requires strong communication skills and a customer-focused mindset.
Job Description
Who you are
You are a self-motivated and hardworking individual who thrives in a customer support environment. You have a passion for helping others and enjoy engaging with customers to resolve their inquiries efficiently. You possess excellent communication skills and can handle high call volumes with professionalism. You are detail-oriented and can make informed decisions based on established guidelines, ensuring a smooth experience for customers.
What you'll do
In this role, you will assist the sales team by managing both inbound and outbound calls from contractors and consumers. You will address inquiries related to product troubleshooting, login issues, and general assistance, providing a professional and efficient support experience. Your ability to make informed decisions on loan applications will be crucial in ensuring customer satisfaction and maintaining the integrity of the support process.
What we offer
At Upgrade, you will be part of a collaborative and inclusive culture that values your contributions. You will have the opportunity to work with a team that is dedicated to improving customers' financial well-being. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering talent and providing growth opportunities within the company.
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