About Easyship
The all-in-one shipping solution for eCommerce brands
Key Highlights
- Access to 250+ global couriers including UPS, FedEx, DHL
- 91% off on international shipping rates
- $7.1M raised in Series A funding
- Global offices in New York, Hong Kong, London, Singapore, and Australia
Easyship is a leading logistics platform headquartered in the Financial District of New York, NY, that empowers eCommerce brands by providing access to over 250 global courier services, including UPS, FedEx, and DHL. With $7.1 million in Series A funding, Easyship offers significant savings on inter...
🎁 Benefits
Employees enjoy robust health insurance, including dental and vision coverage, gym reimbursement, and extra days off for mental health. Easyship also ...
🌟 Culture
Easyship's culture is centered around simplifying shipping for eCommerce brands, making it as seamless as online payments. The company prioritizes emp...
Skills & Technologies
Overview
Easyship is hiring a Technical Support Expert to provide expert-level support to clients and bridge communication between support and engineering teams. You'll need a strong understanding of APIs and technical problem-solving skills. This role is based in Bangalore.
Job Description
Who you are
You have a strong engineering mindset and a mastery of APIs — you excel at explaining complex technical issues to non-technical stakeholders, ensuring that clients receive the highest level of support. Your experience in technical support has equipped you with the skills to own the technical resolution lifecycle, making you a vital part of the client support operations. You thrive in a fast-paced environment and are eager to solve complex problems at scale, contributing to the mission of democratizing logistics in global eCommerce.
You are detail-oriented and possess excellent communication skills — you understand the importance of transparency and collaboration in a technical support role. Your ability to work during US collaboration hours (10:00 PM–7:00 AM IST) demonstrates your commitment to providing seamless support across regions. You are passionate about helping clients navigate the complexities of international shipping and logistics.
What you'll do
In this role, you will serve as the technical backbone of Easyship's client support operations, providing
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