Technical Support • Entry-Level

Who you are

You have strong and proven customer service experience in the IT market — you understand the importance of delivering exceptional support to clients and are committed to ensuring customer delight. You thrive in a fast-paced environment and are eager to contribute to a team that values excellence in service. Your ability to communicate effectively and empathize with customers sets you apart as a candidate who can build lasting relationships. You are detail-oriented and take pride in meeting or exceeding internal KPI targets, demonstrating your dedication to quality support.

What you'll do

As a Technical Support Expert - Level 1 at Kaseya, you will be responsible for providing top-notch support to all Kaseya customers. You will engage with clients to troubleshoot issues, ensuring that their IT infrastructure and security management solutions are functioning optimally. Your role will involve responding to customer inquiries, diagnosing problems, and providing timely resolutions. You will work closely with other team members to enhance the overall support experience, contributing to a culture of continuous improvement and customer satisfaction.

What we offer

Kaseya offers a dynamic work environment where you can grow your skills and advance your career in IT support. You will be part of a company that is a leader in IT infrastructure and security management solutions, providing you with the opportunity to work with cutting-edge technologies. We value our employees and provide a supportive culture that encourages professional development and personal growth. Join us and be part of a team that is dedicated to changing lives through technology.