About Egen
Empowering businesses with cloud-native data solutions
Key Highlights
- Headquartered in Naperville, Illinois, USA
- Team of over 200 employees focused on data solutions
- Specializes in cloud-native data platforms
- Serves clients across various industries
Egen is a cloud-native data platform company headquartered in Naperville, Illinois. Specializing in data and analytics solutions, Egen serves clients across various industries, helping them harness the power of their data. With a team of over 200 employees, Egen is committed to delivering tailored s...
🎁 Benefits
Egen offers competitive salaries, equity options, flexible PTO, and a remote work policy to support work-life balance. Employees also benefit from a l...
🌟 Culture
Egen fosters a culture of innovation and collaboration, emphasizing data-driven decision-making and a strong focus on customer success. The company va...
Skills & Technologies
Overview
Egen is hiring a Customer Success and Engagement Manager to oversee client relationships and ensure successful project delivery. You'll work with Salesforce and Google Cloud to drive client engagement and satisfaction. This role requires strong client management skills and a data-driven mindset.
Job Description
Who you are
You have a proven track record in customer success management, ideally with experience in cloud and IT transformation projects. Your ability to build strong relationships with clients is complemented by your data-first mindset, allowing you to leverage insights to drive engagement and satisfaction. You thrive in a collaborative environment and are passionate about delivering exceptional service to clients.
You possess excellent communication skills, enabling you to articulate complex concepts clearly and effectively to both technical and non-technical stakeholders. Your strategic thinking allows you to identify opportunities for account growth and ensure the financial health of your client relationships. You are proactive in addressing client needs and challenges, ensuring a seamless experience throughout the project lifecycle.
What you'll do
As a Customer Success and Engagement Manager at Egen, you will be the primary point of contact for your accounts, overseeing program execution and delivery. You will take full ownership of the client relationship, ensuring that projects are delivered on time and meet the client's expectations. Your role will involve collaborating closely with internal teams to align on project goals and deliverables, while also providing clients with regular updates and insights.
You will be responsible for defining best practices in customer success, working to enhance the overall client experience. This includes identifying key metrics for success and implementing strategies to improve client engagement and satisfaction. You will also play a crucial role in driving the strategic growth of your accounts, leveraging your understanding of the client's business to propose solutions that align with their goals.
What we offer
At Egen, we are committed to fostering a culture of innovation and continuous learning. You will have the opportunity to work with a talented team of engineers and technology experts, utilizing advanced platforms like Google Cloud and Salesforce. We offer a flexible remote work environment, allowing you to balance your professional and personal life effectively. Join us in our mission to transform how data and platforms can change the world for the better.
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