Customer Support • Entry-Level

Who you are

You are a motivated individual with a passion for helping others and providing excellent customer service. You thrive in a collaborative environment and enjoy working closely with colleagues to solve problems. Your adaptability and communication skills allow you to effectively assist both technical and non-technical staff in navigating our comprehensive property management software. You understand the importance of timely and clear communication, ensuring that customers feel supported throughout their experience.

What you'll do

As a Customer Service Representative at Entrata, you will be the frontline support engineer, providing technical assistance to our customers. You will engage with both technical and non-technical staff, helping them utilize our suite of property management solutions effectively. Your role will involve troubleshooting issues, accelerating resolutions, and ensuring that customers receive timely updates on their concerns. You will collaborate with other Technical Support Engineers and various departments within the company to enhance the customer experience and address any challenges they face with our software.

What we offer

Entrata offers a dynamic work environment where innovation meets stability. You will be part of a global team that values transparency and communication. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse perspectives contribute to our success. This hybrid position allows you to balance working from home with in-office collaboration in Logan, UT, providing flexibility while maintaining strong team connections.