About Entrata
Streamlining property management for multifamily housing
Key Highlights
- Headquartered in Lehi, UT with over 1,001 employees
- $707 million in funding to date
- New products include Procure to Pay and Homebody Rewards
- Comprehensive benefits including wellness initiatives and family leave
Entrata is a leading provider of property management software solutions for the multifamily housing industry, headquartered in Lehi, UT. With over 1,001 employees and $707 million in funding, Entrata serves property owners and managers with a suite of tools designed to streamline operations. Recent ...
🎁 Benefits
Entrata offers flexible remote and hybrid work options, generous vacation time, and frequent company recharge days. Employees enjoy comprehensive medi...
🌟 Culture
Entrata fosters a culture centered on innovation in property management software, emphasizing employee well-being and community involvement through pr...
Support Engineer • Mid-Level
Overview
Entrata is hiring a Key Account Support Engineer to provide advanced technical assistance to customers using their property management solutions. You'll work closely with various teams to ensure customer needs are met effectively.
Job Description
Who you are
You have a strong background in providing technical support, ideally within the software or property management industry. Your experience includes working with both technical and non-technical staff, ensuring that all users can effectively utilize complex software solutions. You are adept at mentoring and coaching others, helping them to succeed in their roles while fostering a collaborative environment.
You possess excellent communication skills, allowing you to engage with customers and internal teams effectively. Your ability to understand and address customer needs is paramount, and you thrive in environments where you can contribute to the success of both the team and the clients. You are adaptable and can navigate the challenges that come with supporting a comprehensive software suite.
What you'll do
As a Key Account Support Engineer, you will provide advanced technical assistance to customers, ensuring they can effectively utilize Entrata's suite of property management solutions. You will collaborate with teams outside of Technical Support, including Product, R&D, and Training, to holistically address customer needs and improve the overall user experience. Your role will involve troubleshooting complex issues, guiding customers through technical challenges, and ensuring that they receive the highest level of support.
You will also be responsible for mentoring and coaching other support engineers, sharing your expertise and helping them develop their skills. By fostering a culture of excellence and collaboration, you will contribute to the continuous improvement of the support team and the services provided to customers.
What we offer
Entrata offers a dynamic work environment where innovation meets stability. You will be part of a global team that values transparency and communication, with opportunities for professional growth and development. The company is committed to refining living experiences and upholding collective excellence, making it an exciting place to work.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Entrata.
Similar Jobs You Might Like
Based on your interests and this role
Account Executive
Axon is hiring a Key Account Executive to manage and grow revenue at designated agencies. You'll develop client relationships and execute account strategies to drive customer satisfaction. This position requires strong relationship management skills.
Account Executive
Axon is hiring a Key Account Executive to manage and grow revenue at designated agencies. You'll develop client relationships and execute account strategies to drive customer satisfaction. This role requires strong relationship management skills.
Account Executive
Capchase is hiring an Account Executive to manage the full sales cycle for vendor financing partnerships. You'll identify technology vendors and craft tailored value propositions. This role requires experience with CRM tools like Salesforce.
Account Executive
KlearNow.ai is hiring an Account Executive to develop and execute a software sales strategy for their supply chain document management platform. You'll be responsible for driving new business relationships and meeting sales goals. This position offers a base salary of $85k-$110k with OTE exceeding $180K.
Account Executive
XYZ Reality is hiring an Account Executive to generate new revenue by solving customer challenges through their Augmented Reality solution. You'll leverage your enterprise sales experience in the construction or mission-critical industry. This role requires a strong understanding of customer needs and sales strategies.