About Extend
Seamless warranty solutions for merchants and customers
Key Highlights
- $316.4 million raised from PayPal Ventures and SoftBank
- 95% of claims resolved in 90 seconds
- API integrations with Shopify, Magento, and Salesforce Commerce Cloud
- Certified Shopify partner since 2022
Extend is a B2B company based in Rincon Hill, San Francisco, specializing in warranty and protection plan services for both online and offline merchants. With $316.4 million in funding from notable investors like PayPal Ventures and SoftBank, Extend's API-based platform seamlessly integrates with e-...
🎁 Benefits
Employees enjoy unlimited coffee, drinks, and snacks at the office, along with a flexible remote work policy and generous PTO....
🌟 Culture
Extend fosters a customer-centric culture focused on rapid support, resolving 95% of claims in just 90 seconds. The company prioritizes ease of integr...
Account Manager • Mid-Level
Overview
Extend is hiring an Account Manager for their Enterprise Growth Strategy team to drive growth and manage strategic relationships with large omnichannel merchants. This role requires a strategic thinker with a background in management consulting or startups.
Job Description
Who you are
You have a proven track record in management consulting or dynamic startup environments — you excel at translating high-level goals into actionable, measurable plans for strategic partners. Your experience in account management has equipped you with the skills to foster strong relationships and drive growth for large omnichannel merchants.
You are a deeply strategic thinker who thrives in collaborative environments — your ability to analyze complex situations and develop effective strategies sets you apart. You understand the nuances of the retail industry and are passionate about enhancing customer satisfaction through innovative solutions.
What you'll do
In this role, you will lead the growth strategy for Extend's largest omnichannel merchants — your focus will be on optimizing existing accounts and driving strategic initiatives that enhance revenue. You will collaborate closely with cross-functional teams to ensure that our solutions meet the evolving needs of our partners.
You will be responsible for managing key relationships and ensuring that our partners receive exceptional service — your ability to communicate effectively and build trust will be crucial in this role. You will analyze performance metrics and provide insights that inform strategic decisions, helping to shape the future of our partnerships.
What we offer
At Extend, you will work in a supportive and collaborative environment with a diverse team — we value your contributions and encourage you to bring your unique perspective to the table. We offer a competitive salary based on experience, along with comprehensive medical, dental, and vision benefits. You will also have the opportunity to earn stock in our rapidly growing startup and enjoy a generous, flexible paid time off policy.
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