Solutions Engineer • Mid-Level

Who you are

You have 2-3 years of experience in a technical role, demonstrating a strong passion for customer engagement and collaboration across internal teams. You thrive in a fast-paced startup environment and are motivated to continuously improve both your skills and the value of the product to customers. Your proactive approach ensures that you understand each customer's unique needs, allowing you to provide tailored product recommendations and guidance.

You possess excellent communication skills, enabling you to effectively address technical queries from customers and collaborate with engineering teams to resolve complex issues. Your ability to harness customer data and feedback drives transformative improvements in the product experience, ensuring that customers unlock the full potential of the products offered by Factory.

What you'll do

As a Solutions Engineer, you will play a crucial role in managing the customer journey from pre-contract signing through pilot and conversion. You will lead customers through onboarding, conducting training sessions with developers to ensure a smooth transition. Monitoring and communicating the status and progress of customers will be key to ensuring their continued success with our products.

You will act as a bridge between customers and engineering teams, translating customer feedback into actionable product improvements. Your role will involve providing proactive customer guidance, understanding their unique needs, and ensuring they derive maximum value from our offerings. You will also address technical queries and collaborate closely with internal teams to implement enhancements swiftly and efficiently.

What we offer

At Factory, we prioritize creating obsessed customers by delivering exceptional experiences. You will be part of a dynamic team that values collaboration and continuous improvement. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering a diverse and inclusive workplace. Join us in our mission to enhance customer success and product experience.